Bad News Demands Good IR

WHERE TO GET MORE INFORMATION

When it Hits the Fan: Managing the Nine Crises of Business, Gerald C. Meyers, Houghton Mifflin Company

Inside Organizational Communication, Longman Group

Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communications Theory, W. Timothy Coombs, Department of Communications Studies, Eastern Illinois University, www.palgrave-journals.com/crr/journal/v10/n3/abs/1550049a.html

How Great Leaders Deliver Bad News, Erika Anderson, Forbes
http://www.forbes.com/sites/erikaandersen/2013/03/06/how-great-leaders-deliver-bad-news/

The Best Legal Advice is Often an Apology, Tony Wilson
http://www.theglobeandmail.com/report-on-business/small-business/sb-growth/day-to-day/the-best-legal-advice-is-often-an-apology/article626797/